In an effort to provide the best customer service in the business, The Deck Guy® makes the following pledge to our customers...

The Deck Guy® Customer Pledge

Phone calls will be returned as promptly as possible during regular business hours. Clear expectations will be established for all jobs. Customer will be notified if schedule date is changed due to weather. All job related debris will be removed from the job site. Payment will be expected only after full customer satisfaction. The Deck Guy® will return to touch-up any missed areas for up to one month after job completion. Customer will be sent a satisfaction survey to allow for feedback.

Powerwashing and Weatherproofing

Our typical deck service involves a two-step process.

Step One: Powerwashing

When done professionally, powerwashing is a very effective way to clean a deck. This will take off most mold, mildew, dirt, and grayness. Customers should understand that powerwashing is not meant to take off grease and old stubborn stain (which may need stripping). The Deck Guy® is very careful not to damage your deck when we powerwash. Our customers are often amazed at the results!

Step Two: Weatherpoofing

The Deck Guy® takes pride in our detailed weatherproofing method, which sets us apart from our competition. All of our finish is applied with a brush or pad. We do not use a sprayer, which can be extremely messy and inconsistent. Hand brushing gives your Deck Guy® ultimate control over the weatherproofing. It also allows a heavier coat to be applied which means better protection from the elements. This superior method is rarely used by our competitors due to the amount of labor involved. At The Deck Guy® we do not mind spending the extra time to get the job done right, the first time.

Ask your Deck Guy® about service contract options.

Re-Decking

When a deck reaches the end of its natural life (12-18 years) we give our customers the option of replacing the deck surface and railing system while keeping the foundation in place. We call this Re-Decking. There are three different solutions that will satisfy the needs of all customers.

Solution One: Wood

Many of our customers like the look and feel of a classic wood deck. For those customers, we replace all old wood planks and railing systems with new wood.

Solution Two: Composite

For customers that would like the look of wood but desire a solution that requires lower maintenance, composite decking is the answer. Composite decking combines wood fibers and plastics to create a product that will not splinter, crack, or warp. Some composite decking may turn gray and will require a thorough powerwashing every few years.

Solution Three: Plastic (Vinyl)

This solution is for the customer who desires the least amount of deck maintenance. New rigid-vinyl planks and railings are made of 100% recyclable PVC compounds that don't splinter, crack, warp, fade, or change colors. The surface is slip resistant and avoids heat build up very well. The only maintenance necessary will be an occasional powerwashing to remove surface dirt.

Other Services

Powerwashing and Weatherproofing of houses, furniture, play sets, and fences. General Powerwashing Services including siding, pool decks, etc. Deck Stripping (to take off old stubborn stain)